Trainee Mortgage Adviser

What you'll need

• Excellent verbal and written communication skills

• Ambitious and a self-starter with the ability to thrive in a dynamic environment embracing continuous improvement

• Proven ability to develop strong relationships with customers and team members

• Highly organised with exceptional time management skills - we move at speed and need you to keep up

• Ability to thrive in a dynamic environment embracing continuous improvement

• Excellent computer skills

Your first 3 months

• Full support and training with dedicated study time for your CeMAP qualifications

• You’ll take part in regular training to build your mortgage knowledge, 1 to 1s and team meetings, celebrating successes and addressing areas for improvement

• Initially, you’ll be working as a Case Manager or in Customer Support reporting to the Head of Operations to efficiently and proactively manage new and existing customers

• You’ll keep in close contact with lenders, conveyancers, and surveyors to provide regular updates to customers - comprehensively and jargon-free

• Working with our Mortgage Experts to guarantee they are best enabled to deliver the highest quality of customer service

• You’ll also look at the bigger picture, keeping a close eye on processes and feedback to ensure the best possible journey for our customers

• Compliance – and Haysto’s values – will be at the heart of everything you do. You’ll consistently make sure that both Haysto’s and your customers’ interests are looked after

After you transition to a Mortgage Adviser role

• You’ll be providing exceptional advice to customers assigned to you from initial enquiry to completion

• You’ll be supported by a dedicated Case Manager and Customer Support team allowing you to focus on delivering the best possible journey for our customers

• You’ll take part in regular training, 1-to-1 and team meetings - looking to identify areas for improvement while also focusing on what’s going well

• Act as a critical feedback loop for our Operations and Development teams as we continuously enhance our technology platform, customer journey and service model

• Haysto’s core values will be at the forefront of everything you do to ensure we empower those who need it most.