Cookie Policy

What are web cookies?

Cookies are small pieces of data stored on your computer by the web browser you’re using. They’re not very sophisticated at all. In fact, they’re just text files and not very interesting to look at. Here’s an example:

When you visit a website that uses cookies for the first time, the browser downloads the cookie (or text file) to your computer. So your browser ‘knows’ you’ve visited. When you visit that same site again, your browser checks whether it has a cookie from that site; if it does, it sends that info back to the site. The site then ’knows’ that you’ve visited before. That’s why you sometimes get a ‘Welcome back’ message.

Why Use Web Cookies?

Most websites use cookies to improve your online experience. That’s because website developers and writers can create better content for you if they remember you’ve been there before. They can do things like not ask for your info again, remember what’s in your shopping bag, and display items the way you like them.

Cookies and the Law

EU and UK legislation require websites to let you know when they use cookies. That’s why you get those pop-ups that ask you to accept a website’s cookies when you first visit it.

Our Cookie Policy

The way we use cookies is pretty simple.

1. Necessary website cookies

   We use a unique XSRF Token cookie as a security measure to protect you against malicious activities such as cross-site scripting. This token is used to validate your user session each time you submit a form or perform an action which requires a security check.

2. Google Analytics & PostHog

   These cookies help us analyse our website's performance. They count how many people visit the site and how they use it. This helps us improve the way the website works. For example, we can make information easier to find and read.

3. Facebook marketing pixel

   Advertising, recommendations, insights and measurement. We use a Facebook marketing cookie to help us show ads and make recommendations to our website visitors who may be interested in the products, services, or causes we promote. We also use this cookie to help us measure the performance of Facebook ad campaigns.

Third-Party Cookies

In addition to our own tools, we work with a few trusted partners who also set cookies to provide specific features and improve how our website functions. These are known as ‘third-party cookies’:

• Experian: We partner with Experian to help us understand how well our marketing is working. To do this, we use certain Google and Meta cookies that share data with Experian.

  • How it works: The data shared is 'pseudonymous', which is a fancy way of saying it doesn't identify you personally. It uses a unique 'click ID' or a reference number to tell Experian that a conversion occurred, without revealing exactly who you are.

  • Your choice: These cookies aren't essential for the site to work. We only ever turn them on if you've given us the green light by clicking 'Accept' on our cookie banner. You can find more details in Experian’s own Cookie Policy.

• Trustpilot: We use Trustpilot widgets to display reviews across our website, which means we’re required to add Trustpilot third-party scripts. Trustpilot collects data and stores cookies for its own purposes — you can read more about it here.

Turning Cookies Off

If you don’t want your cookies on, you can disable them by adjusting the settings in your browser. Please note that disabling certain cookies may affect the functionality of our website.