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Careers

Haysto Careers

Trainee Mortgage Advisor

Unlock your potential with a career as a Trainee Mortgage Advisor at Haysto - an innovative, compassionate and disruptive company.

Trainee Mortgage Advisor

Job Title: Trainee Mortgage Advisor

Location: Haysto Norwich HQ

Reporting To: Mortgage Manager

Compensation: Starting Base Salary £25,000 Moving to £28,000 Once Fully Qualified, with a Realistic OTE of £75,000 After 18 Months Training Is Complete

Target candidates

Ambitious individuals with a strong customer service and sales background, looking to forge a long-term career in the mortgage industry. 

What you’ll need for the role

  • You’re a confident communicator, whether on a telephone call, face-to-face, or over email, you’ll know how to get your message across clearly and effectively.

  • You’re driven, proactive, and always ready to take the initiative, able to learn quickly and a natural self-starter who thrives in fast-moving environments.

  • You’re comfortable building solid relationships with both customers and colleagues. 

  • You’re highly organised, with a sharp eye on the clock and know how to get things done - we move at speed and need everyone to keep up. 

  • You’re tech-savvy and confident with digital tools; you know your way around a computer and can pick up new systems fast. 

  • You embrace change, continuously looking for ways to improve and do things better. 

  • Excellent verbal and written communication skills

  • Ambitious and a self-starter with the ability to thrive in a dynamic environment embracing continuous improvement

  • Proven ability to develop strong relationships with customers and team members

  • Highly organised with exceptional time management skills - we move at speed and need you to keep up

  • Ability to thrive in a dynamic environment embracing continuous improvement

  • Excellent computer skills

Your 18-month training period

  • Basic salary of £25,000 plus commission of up-to £4K PA, and an overall OTE of £29,000

  • From month 13 you will begin studying for your CeMAP qualifications, with full support, training and dedicated study time given

  • Once you become CeMAP qualified your basic salary will increase to £27,000 plus commission of up-to £4K PA, meaning your OTE increase’s to £31,000

  • You’ll take part in regular training to build your mortgage knowledge, 1 to 1s and team meetings, celebrating successes and addressing areas for improvement

  • Initially, you’ll be working in Customer Support reporting to the Head of Operations to efficiently and proactively manage new and existing customers

  • You’ll keep in close contact with lenders, conveyancers, and surveyors to provide regular updates to customers - comprehensively and jargon-free

  • Working with our Sales Consultants to guarantee they are best enabled to deliver the highest quality of customer service

  • You’ll also look at the bigger picture, keeping a close eye on processes and feedback to ensure the best possible journey for our customers

  • Compliance – and Haysto’s values – will be at the heart of everything you do. You’ll consistently make sure that both Haysto’s and your customers’ interests are looked after

After you transition to a Mortgage Advisor role

  • Basic salary increases to £28,000 with an OTE of up to £75,000 if business targets and KPI’s are met. 

  • You’ll be providing exceptional advice to customers assigned to you from initial enquiry to completion

  • You’ll be supported by our Customer Support team allowing you to focus on delivering the best possible journey for our customers

  • You’ll take part in regular training, 1-to-1 and team meetings - looking to identify areas for improvement while also focusing on what’s going well

  • Act as a critical feedback loop for our Operations and Development teams as we continuously enhance our technology platform, customer journey and service model

  • Haysto’s core values will be at the forefront of everything you do to ensure we empower those who need it most.

What we’re offering

We've invested heavily in technology and are disrupting the specialist mortgage market, and are proud to be the UK's fastest-growing mortgage platform for specialist mortgages. We’re now offering a unique opportunity to join our team at a pivotal moment, to help shape the processes and customer journey. There’s no hierarchy here - you’ll be listened to and be part of a high-growth company with a solid exit plan where you’ll also get to share in the financial upside.

  • Compensation: Starting base salary £25,000 moving to £28,000 once fully qualified, with a realistic OTE of £75,000 after your training period is complete

  • Benefits: 

    • 36 days holiday, including a day off for your Birthday

    • Company Pension Scheme

    • Company Equity Scheme via Vestd - you own a piece of Haysto!

    • Access to Counselling via SPILL Mental Health Platform

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Join The Team

To apply for this role, click on the Apply Now button below and send us your CV along with a covering letter. Alternatively, feel free to call Darren Robins, Head of Talent at Haysto, on 01603 249267 for a confidential chat TODAY!

Apply Now

When Jonny Met Paul

About Us

Jonny, self-employed with bad credit, was dismissed by his bank and brokers until he met Paul, a specialist broker who found him a mortgage. Together, they founded Haysto to help others like Jonny secure mortgages when others say “No”.

Read Their Story
Jonny and Paul

Careers

Join The Haysto Team

At Haysto, you'll be part of a dynamic team dedicated to making mortgages possible for people often overlooked by traditional lenders. Whether it's helping with bad credit or complex cases, you'll be making a real impact.

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Haysto Ltd is an appointed representative of HL Partnership Limited which is authorised and regulated by the Financial Conduct Authority. Registered Office: Haysto, Crystal House, 24 Cattle Market Street, Norwich, NR1 3DY. Registered in England and Wales No. 12527065

The guidance and/or information contained within this website is subject to the UK regulatory regime and is therefore targeted at consumers based in the UK.

Your home may be repossessed if you do not keep up repayments on your mortgage.

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