Trainee Mortgage Advisor

Target candidates

Ambitious individuals with a strong customer service and sales background, looking to forge a long-term career in the mortgage industry. 

What you’ll need for the role

• You’re a confident communicator, whether on a telephone call, face-to-face, or over email, you’ll know how to get your message across clearly and effectively.

• You’re driven, proactive, and always ready to take the initiative, able to learn quickly and a natural self-starter who thrives in fast-moving environments.

• You’re comfortable building solid relationships with both customers and colleagues. 

• You’re highly organised, with a sharp eye on the clock and know how to get things done - we move at speed and need everyone to keep up. 

• You’re tech-savvy and confident with digital tools; you know your way around a computer and can pick up new systems fast. 

• You embrace change, continuously looking for ways to improve and do things better. 

• Excellent verbal and written communication skills

• Ambitious and a self-starter with the ability to thrive in a dynamic environment embracing continuous improvement

• Proven ability to develop strong relationships with customers and team members

• Highly organised with exceptional time management skills - we move at speed and need you to keep up

• Ability to thrive in a dynamic environment embracing continuous improvement

• Excellent computer skills

Your 18-month training period

• Basic salary of £25,000 plus commission of up-to £4K PA, and an overall OTE of £29,000

• From month 13 you will begin studying for your CeMAP qualifications, with full support, training and dedicated study time given

• Once you become CeMAP qualified your basic salary will increase to £27,000 plus commission of up-to £4K PA, meaning your OTE increase’s to £31,000

• You’ll take part in regular training to build your mortgage knowledge, 1 to 1s and team meetings, celebrating successes and addressing areas for improvement

• Initially, you’ll be working in Customer Support reporting to the Head of Operations to efficiently and proactively manage new and existing customers

• You’ll keep in close contact with lenders, conveyancers, and surveyors to provide regular updates to customers - comprehensively and jargon-free

• Working with our Sales Consultants to guarantee they are best enabled to deliver the highest quality of customer service

• You’ll also look at the bigger picture, keeping a close eye on processes and feedback to ensure the best possible journey for our customers

• Compliance – and Haysto’s values – will be at the heart of everything you do. You’ll consistently make sure that both Haysto’s and your customers’ interests are looked after

After you transition to a Mortgage Advisor role

• Basic salary increases to £28,000 with an OTE of up to £75,000 if business targets and KPI’s are met. 

• You’ll be providing exceptional advice to customers assigned to you from initial enquiry to completion

• You’ll be supported by our Customer Support team allowing you to focus on delivering the best possible journey for our customers

• You’ll take part in regular training, 1-to-1 and team meetings - looking to identify areas for improvement while also focusing on what’s going well

• Act as a critical feedback loop for our Operations and Development teams as we continuously enhance our technology platform, customer journey and service model

• Haysto’s core values will be at the forefront of everything you do to ensure we empower those who need it most.