Haysto Careers

Trainee Mortgage Expert

Unlock your potential with a career at Haysto - an innovative,
compassionate and disruptive company

illustration of Trainee Mortgage Expert

What we're looking for

Job title: Trainee Mortgage Expert

Location: Haysto Norwich Office

Reporting to: Simon O’Doherty - Head of Operations

What you'll need

  • Excellent verbal and written communication skills

  • Ambitious and a self-starter with the ability to thrive in a dynamic environment embracing continuous improvement

  • Proven ability to develop strong relationships with customers and team members

  • Highly organised with exceptional time management skills - we move at speed and need you to keep up

  • Ability to thrive in a dynamic environment embracing continuous improvement

  • Excellent computer skills

Your first 3 months

  • Full support and training with dedicated study time for your CeMAP qualifications

  • You’ll take part in regular training to build your mortgage knowledge, 1 to 1s and team meetings, celebrating successes and addressing areas for improvement

  • Initially you’ll be working as a Case Manager or in Customer Support reporting to the Head of Operations to efficiently and proactively manage new and existing customers

  • You’ll keep in close contact with lenders, conveyancers, and surveyors to provide regular updates to customers - comprehensively and jargon-free

  • Working with our Mortgage Experts to guarantee they are best enabled to deliver the highest quality of customer service

  • You’ll also look at the bigger picture, keeping a close eye on processes and feedback to ensure the best possible journey for our customers

  • Compliance – and Haysto’s values – will be at the heart of everything you do. You’ll consistently make sure that both Haysto’s and your customers’ interests are looked after

After your transition to Mortgage Expert role

  • You’ll be providing exceptional advice to customers assigned to you from initial enquiry to completion

  • You’ll be supported by a dedicated Case Manager and Customer Support team allowing you to focus on delivering the best possible journey for our customers

  • You’ll take part in regular training, 1-to-1 and team meetings - looking to identify areas for improvement while also focusing on what’s going well

  • Act as a critical feedback loop for our Operations and Development teams as we continuously enhance our technology platform, customer journey and service model

  • Haysto’s core values will be at the forefront of everything you do to ensure we empower those who need it most.

What we’re offering

We've invested heavily in technology and are disrupting the specialist mortgage market, and are proud to be the UK's fastest-growing mortgage platform for specialist mortgages. We’re now offering a unique opportunity to join our team at a pivotal moment, to help shape the processes and customer journey. There’s no hierarchy here - you’ll be listened to and be part of a high-growth company with a solid exit plan where you’ll also get to share in the financial upside.

  • Compensation: Starting base salary £22,000 moving to £30,000 once fully qualified, with an OTE of £116,000 against year one KPIs

  • Benefits: Unlimited holiday, Company events, Company Share Scheme

Tell me more

Everyone has a story. We’re no different. We’re here for the ones who fall through the cracks. For the individuals, the mavericks, and the complicated. We look for the story behind the numbers.

Read more about us and why we exist

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