Haysto Careers
Case Manager
Unlock your potential with a career as a Case Manager at Haysto - an innovative, compassionate and disruptive company.
Job Title: Case Manager
Location: Haysto Norwich HQ
Reporting To: Case Management Team Lead
Compensation: Base Salary £22,000 + Bonus £3,000
Your background
At least 1 year's experience in a Mortgage Administration role
Excellent verbal and written communication skills
Ambitious and a self-starter with the ability to thrive in a dynamic environment embracing continuous improvement
Detail-obsessed, conscientious and highly organised with exceptional time management skills - we move at speed and need you to keep up
Proven ability to develop strong relationships across internal team members
Excellent computer skills
Experience with complex mortgage cases and specialist lenders is an advantage but not required
What you’ll do
Reporting to the Head of Operations, work efficiently and proactively to manage new and existing customers’ applications from submission, through to the lender and completion
You’ll need to make sure all applications are accurate and complete, and that all supporting documentation has been provided as required by compliance
You’ll need to keep in regular contact with lenders, conveyancers, and surveyors to provide regular updates to customers - comprehensively and jargon-free
You’ll interpret and collate data across a number of systems as well as upload all client information correctly onto our platform - accurately and in a timely manner
You’ll need to thoroughly check mortgage offers to make sure there are no errors
Act as a critical feedback loop to our Operations and Development teams as we continuously enhance our platform, customer journey and service model
Work with our mortgage experts (brokers) to guarantee they are best enabled to deliver the highest quality of customer service
You’ll take part in regular training, 1 to 1s and team meetings, celebrating successes and addressing areas for improvement
You’ll also look at the bigger picture, keeping a close eye on processes and feedback to ensure the best possible journey for our customers
Compliance – and Haysto’s values – will be at the heart of everything you do. You’ll consistently make sure that both Haysto’s and your customers’ interests are looked after
What we’re offering
We've invested heavily in technology and are disrupting the specialist mortgage market, and are proud to be the UK's fastest-growing mortgage platform for specialist mortgages. We’re now offering a unique opportunity to join our team at a pivotal moment, to help shape the processes and customer journey. There’s no hierarchy here - you’ll be listened to and be part of a high-growth company with a solid exit plan where you’ll also get to share in the financial upside.
Compensation: Base salary £22,000 + Bonus £3,000
Benefits: Unlimited holiday, Company events, Company Share Scheme
Join The Team
Join the Haysto team and help make mortgages possible. If you're ready to make an impact, apply today.
Apply NowAbout Us
When Jonny Met Paul
Jonny, self-employed with bad credit, was dismissed by his bank and brokers until he met Paul, a specialist broker who found him a mortgage. Together, they founded Haysto to help others like Jonny secure mortgages when others say “No”.
Careers
Join The Haysto Team
At Haysto, you'll be part of a dynamic team dedicated to making mortgages possible for people often overlooked by traditional lenders. Whether it's helping with bad credit or complex cases, you'll be making a real impact.
We make mortgages possible. Bad credit? Self-employed? Complex situation? No problem. You’re in the right place. We get it, and we can help.
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Information
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Haysto Ltd is an appointed representative of HL Partnership Limited which is authorised and regulated by the Financial Conduct Authority. Registered Office: Haysto, Crystal House, 24 Cattle Market Street, Norwich, NR1 3DY. Registered in England and Wales No. 12527065
The guidance and/or information contained within this website is subject to the UK regulatory regime and is therefore targeted at consumers based in the UK.
Your home may be repossessed if you do not keep up repayments on your mortgage.